Free Next Day delivery in Marin County, California for all orders over $39, and a flat rate of $9 for all other orders.
Free Local Pick up available for families attending our Outdoor Classes. If you are registered for an Outdoor Class, we can bring the toys to your class.
Processing time: all orders placed before 12 pm Pacific Time will be shipped the same day. If you place an order after 12pm Pacific Time, it will be shipped on the next business day.
Priority Mail California
1 - 2 Business Days. Flat rate $9, or Free shipping for orders over $150.
Priority Mail United States, Contiguous States
3 - 5 Business Days. Shipping cost calculated at checkout. Free shipping for orders over $150.
RETURN AND REFUND POLICY
You may return your toys within 60 days of the purchase date for a full refund (less promotional discounts, if applicable). To be eligible for a return, items must be in new, unused condition with all original packaging intact.
In-store returns: please give us a call to arrange a time to meet at our store and process your return.
Shipping: if you are shipping your toys back to us, you can send them to 1414 4th Street, San Rafael, California. Please get in touch with us before sending the toys and provide us with a tracking number. You will be responsible for the return shipping.
A refund will be issued to your original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). If an item was purchased using Store Credit (Cucu's Cash), the credit will be applied back to your account.
We stand behind the quality of all the products we carry. If an item is defective or damaged upon unboxing, please call us at 415 815 6035 or e-mail us so that we can make things right.